Frequently Asked Questions (FAQ)

• How can we contact DreamDay Invitations?
• How far in advance should I order my invitations?
• Can I purchase invitations if I live outside of Australia?
• How long until I receive my invitations?
• How do I get a sample?
• How are my invitations delivered?
• Do I need to order extras?
• What if the venue or date changes after I have already ordered?
• How many invitations should I order?
• Is there a minimum order quantity?
• Can I add my own photo or image to my cards?
• How is payment made?
• What are my payment options?
• What are the delivery costs?
• What is so special about DreamDay envelopes?
• Are stamps or postage costs to send out my invitations included?
• Can I order extra invitations after I have received my order?
• Can I cancel my order after I buy?
• What is your refund policy?
• What do I need to do to ensure there are no errors in my invitations?
• Can I change the colours to match the colour theme of my wedding, or a swatch of fabric?
• Can I change the wording to suit my own circumstances?
• I have found a card that I like but I would like it in a different standard colour scheme. Is this possible?
• What is the Guest List Toolkit?
• How do I get my address data into MS Excel so that the entire 3-4 line address is in one cell?
• What did I forget?
• How do I send you my guest addresses and names?
• Can I use my own spreadsheet in excel and import them?
• How long before my wedding should I set the Reply Date?
• Should I send Invitations to my closest family members and bridal party members?
• Should I send invitations to friends or family even if I know they are unable to attend?

Q. How can we contact DreamDay Invitations?

DreamDay Invitations
A division of Newbound Pty Ltd.
15 Muriel Ave
Rydalmere NSW 2116

1800 55 22 52 toll free
02 9684 6999 phone
02 9684 6989 fax

Customer Service Hours by phone:
Monday to Friday 7:30am - 4:30pm EST or email

Email: info@dreamdayinvitations.com.au

Q. How far in advance should I order my invitations?

We would recommend you purchase your invitations 3 - 4 weeks before you wish to send them out. It is customary to send your invitation out 2-3 months before your wedding, or approx 4 - 6 weeks before your RSVP date. However, this may change if you are inviting relatives or friends from overseas, in which case, you would send the invitations much earlier to allow time for International travel arrangements to be made.

Q. Can I purchase invitations if I live outside of Australia?

Yes, DreamDay ships wedding invitations all over the world every day. All products are produced in Australia and shipped with very low shipping costs or free all over the world. If you are ordering from outside of Australia your samples will be shipped free via AirMail and typically take about 1 week to arrive in most locations.

It is important to note, DreamDay Invitations is an Australian business operating in Australia and shipping globally. All of our orders are charged in Australian Dollars (AUD). For your convenience, we provide an approximation price that is updated each day based on the conversion rate to several currencies. When you pay by credit card your bank will “convert” the AUD to your local currency. Depending on the bank, they may charge a couple of percent fee or an foreign currency charge. We don’t get that money, it is your credit card company making a charge.

All orders are shipped international express and arrive in a few days. Different countries have different rules regarding import duty and taxes inbound. It is a good idea to Google "Import duty on goods from Australia to Your Country" and find a free calculator for your country. DreamDay is not responsible for any inbound import duties, government charges, inspection fees, quarantine, etc.

Please note if your country has a VAT/GST you may have to pay this on top of the cost of the invitations, if this is the case it is important we have your phone number correctly entered for your customs or our airfreight company to contact you. Often times VAT charges have thresholds before they are charge...so for example, orders under $1000 it is not applied. The second potential charge is for duty, this again is country dependent and can change. However, the product you are buying is typically classified “printed matter” and most countries have nil duty on this category of import, but it is always a good idea to check as it is your responsibilty.

Q. How long until I receive my invitations?

DreamDay Invitations is a state of the art web-to-print manufacturing facility and has a 2 Day Turnaround time from approved proof to dispatch. All Australian deliveries are shipped Express Post AirMail from Sydney. Delivery times to east coast capital cities are overnight, to Perth is typically 3 days, for rural areas add a day or two. International orders are shipped International Express in nearly all cases the items will arrive within a week.

Q. What happens after I order?

After you place your order... You receive an order confirmation email. Within a day, you will receive an electronic pdf proof which has been reviewed and tweaked by a professional graphic designer. Then it is up to you to “approve” or “reject” the proof, We repeat this process of approve/reject until you are 100% happy with what will be printed. Once you have approved all of your printed items you product is printed immediately We will prepare, quality check, pack and ship your order within 2 business days. When we ship your goods, you receive a shipment notification email. You also receive an electronic Tax Invoice via email.

Q. How do I get a sample?

We charge a small refundable fee to produce and mail your samples. We know that you'll love them so much… that we created a system which allows you to use the money spent on samples as a credit towards your stationary purchase… This means you can get as many samples as you need, to help make your decision and you don’t have to worry about the money spent, because you get all of it back as credits on your account. We produce and ship samples daily so you can touch the quality, see the colour and find your perfect design without delay. In the unusual event that you are not completely in love with your sample we will be more than happy to provide you with a full refund as a thank you for giving us a go. There are two ways to order a sample... Add a design to your favourites by clicking the “heart” below each thumbnail. Then click “Send me a Sample” from the pop us screen at the bottom of the page. Click on an invitation, click the tab labeled “Samples” then select which sample “pack” you prefer.

Q. How are my invitations delivered?

The best bet is to get the invitations delivered to a work address, or where you know there will be someone to receive them. All Australian deliveries are shipped Express Post AirMail from Sydney. Delivery times to east coast capital cities are overnight, to Perth is typically 3 days, for rural areas add a day or two. International orders are shipped International Express in nearly all cases the items will arrive within a week. As with domestic shipping the cost is $15 for orders under $300 AUD and FREE for larger orders.

Q. Do I need to order extras?

Typically, no. DreamDay always supplies approximately 5% blank extra invitations and accessories FREE of charge with every printed order just in case you have a last minute addition or if you need to correct a spelling error with a guest name, address or salutation. It is very important that you settle on your guest list prior to ordering and that you have all of the information correct and triple checked. These extra invitations and accessories are included at no cost to you as a courtesy. Re-printing, especially very short runs are extremely expensive and this is why we provide the extra invitations just in case. If you do need to place a second order, you must order a minimum of 10 but you will only pay the per unit price you paid for your main order.

Q. What if the venue or date changes after I have already ordered?

At DreamDay Invitations, we know circumstances change, if you need to reorder your job, call us within 30 days of your previous order and we will reprint your order with changes at a 40% discount. You will need to call us and get a promotional or discount code in this situation.

Q. How many invitations should I order?

If you are personalising your invitations, we calculate the number of invitations and place cards etc. based on your guest list using DreamDay's Guest List Toolkit. Keep in mind, DreamDay always supplies approximately 5% blank extra invitations and accessories FREE of chargewith every order. If you are buying standard invitations and accessories, you will need to tell us at the shopping cart how many you require. For all items our minimum is 15 pieces and we have price breaks at 30, 60, 100 and 200.

As a rule of thumb the number of Guests is roughly "2x times" the number of invitations. In our shopping cart we default to 60 invitations and 135 guests, but you can change this to suit your needs. Any quantity 15 or above is fine. From an etiquette standpoint, anyone over the age of 18 should receive their own invitation. For single guests decide if you will be inviting only them or "and guest". Finally, for families with children, be clear as to who is invited within the family.

Q. Is there a minimum order quantity?

Yes, all items have a minimum order quantity of 15. Please note that the prices fall dramatically - up to 60% per piece as the quantity ordered increases. We have price breaks at 30, 60, 100 and 200.

Can I add my own photo or image to my cards?

Yes, we can add a high resolution photo or image to any of our existing shapes and sizes. You would need to email us a high resolution TIF, PNG or JPG image, 300dpi or more, and we can modify one of our existing designs with your own photograph. This will incur a AUD$25.00 design fee payable separately over the phone with credit card after you place your order online. However, we do take copyright laws very seriously, and we will not print any photo or image which is not owned by you, or has been acquired from another wedding invitation company.

Q. What are my payment options?

We accept PayPal, Visa, MasterCard, and American Express on the website via a secure encrypted on-line processing system. EFT payments are accepted for orders over $50 for Australian customers, but your order is not processed until cleared funds are confirmed in our bank account. This typically takes 3-4 business days. If you are in a hurry, use a credit card.

Q. What are the delivery costs?

Delivery on all orders of AUD$300 or more are FREE worldwide. Orders under AUD$300 incur a flat rate of AUD$15 freight and handling charge. All sample orders are delivered free of charge worldwide.

Q. What is so special about DreamDay envelopes?

First impressions last and being unique and stylish is always in vogue. Our custom printed Keepsake Envelope brings your card to the top of the pile every time. We supply a clear plastic self-sealing bag to protect each keepsake envelope from postage marks and soiling through the post. You should place the postage stamp on the outside of the plastic bag so the post office can postmark the stamp, and so your envelope will arrive in pristine condition.

Q. Are stamps or postage costs to send out my invitations included?

No, your postage costs to send your invitations to each guest are not included in the price. Our DL style invitations and the Thank You cards are Australia Post Office Preferred size and cost $0.60 in Australia currently as long as they are under the weight restrictions. Our Square invitation should cost $1.20 in Australia to mail. All of our rigid boxes are $1.20 in Australia to mail, again assuming you don't exceed the weight restrictions.

Q. Can I order extra invitations after I have received my order?

Yes, if you need more invitations, just give us a call and we can sort it out. We do require a minimum of 10 pieces for each item when we do a re-print. Remember, DreamDay supplies 5% blank extra invitations and accessories FREE of charge with every printed order just in case you have a last minute addition or if you need to correct a spelling error with a guest name, address or salutation.

Q. Can I cancel my order after I buy?

Yes. At Dreamday, we understand circumstances change. If you need to cancel your order and we have not yet printed your items, call us and we will cancel your order and refund your payment immediately.

Q. What is your refund policy?

DreamDay Invitations has a 100% Unconditional Guarantee. If you are not completely satisfied with your invitations, give us a call and we will sort it out. We will reprint your invitations at no cost to you or we will refund your money. There is no hassle.

Q. What do I need to do to ensure there are no errors in my invitations?

Use our "Proof Read" tool to spell check and grammar check all of the text in your order. Then, email this text to a few trusted friends to make sure everything is perfect. Many eyes catch many mistakes.

Q. Can I change the colours to match the colour theme of my wedding, or a swatch of fabric?

Yes, if you have specific colour requirements that are not met by our broad range of colour schemes (over 60 colours), give us a call and we can sort out a custom colour for you. Typically there is a $25 AUD charge to match or customise a colour for you. If you have a sample of hte colour and send it in to us, we can typically match the colour fairly closely.

Q. Can I change the wording to suit my own circumstances?

Absolutely...in real time with instant preview. You can also change the font, the paper type, and the colour scheme to suit your personal preferences. We have pre-worded templates available in many wording styles on our website to help you choose the correct wording for your situation.

Q. I have found a card that I like but I would like it in a different standard colour scheme. Is this possible?

Yes, we can customise most invitations designs to another colour as long as the colour is available on our website in another design. We typically charge a AUD$10.00 one-off design change fee to do this, however we can also offer you a custom design service, adding your own images or photos for a one-off fee from AUD$25.00. Always ask, if we get several requests for an invitation in a specific standard colour, we often times add this invitation.

Q. What is the Guest List Toolkit?

DreamDay knows that creating your guest list is one of the largest hassles about organizing a wedding. That's why we have made it simple for you.

Our GuestList ToolKit makes it easy all of the way;

• From your guest list, collate the number of guests to the number of invitations. ie. Collate families together so they appear on one invitation per address for example.
• Decide the number of invitations you will need. Adding a few spares as blank lines at the bottom of the spreadsheet may be useful for last minute additions.
• Add names and addresses to the guestlist spreadsheet as you get them, right there on the website in your own personal ‘my designs’ file. Make sure you are logged in to your account and click save whenever you add an entry.
  • 

Q. How do I get my address data into MS Excel so that the entire 3-4 line address is in one cell?

On a PC press and hold the ALT key and then hit Enter

On a Mac press and hold the CTRL and OPTIONS keys and then hit Enter

Q. What did I forget?

The DJ and photographer may require a seat and a meal at the reception. You should check this with them. The bride and groom need a place card too, and anyone else at the bridal table should also have their own placecard.

Q. How do I send you my guest addresses and names?

There are two options for entering the guest list information. Enter the data directly into our GuestList ToolKit. If you already have a spreadsheet of names and addresses, or even a partial list, start by exporting our excel template and then copy/paste your data into the appropriate rows. Next import the data into the our GuestList ToolKit.

Q. Can I use my own spreadsheet in excel and import them?

Definitely, start the process by exporting the DreamDay Guest List to get the column formatting requirements and allow you to copy/paste your Outlook or .xls address list into our format. Finally, import the guest list into our system and you are ready to proceed.

Q. How long before my wedding should I set the Reply Date?

This depends on the deadline your caterer has given you for final numbers. Generally, RSVP should be at least 2-3 weeks before your deadline date which may mean 4-6 weeks before the wedding date. This also depends on the timing of when you send out the invitations; you need to give the guests at least 3-4 weeks to make arrangements and reply. Give yourself a bit of extra time, send them early, this will give you time for slow responding guests and allow you to personally contact any guests that have not responded within the specified time. A great way to speed up RSVP replies is to include a stamped RSVP card with the invitation. You will be amazed at how promptly these come back.

Q. Should I send Invitations to my closest family members and bridal party members?

Yes, even though you know they will be there, it is thoughtful to give your parents or siblings and bridal party members their own invitations, as they will probably want them as keepsakes.

Q. Should I send invitations to friends or family even if I know they are unable to attend?

Yes, it would be courteous to include close friends or family when sending out invitations, as it will help them feel included even though they are unable to attend. It is always safer to invite rather than offend. You never know if a friend or relative was considering an overseas or long distance trip and may wish to combine this with your wedding as a perfect time to catch up.




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