Frequently Asked Questions (FAQ)
- How can we contact DreamDay Invitations?
- How long does it take to produce my invitations?
- What are my shipping options?
- How can I get my order faster?
- What happens after I order?
- Can I see a sample?
- Can I have a custom sample created?
- How do I find accessories to match my invitations?
- Why can't all items be foiled?
- Can I order extra invitations after I have received my order?
- Is there a minimum order quantity?
- Can I add an image or map to my stationery?
- What is your refund policy?
- Where is my proof?
- Can I see a proof before I place my order?
- What can I customise in my design?
- Can I have my Guest Names printed on my invitations and envelopes?
- How do I add recipient names and addresses to my order?
- How do I get my address data into MS Excel so that the entire 3-4 line address is in one cell?
- Can DreamDay ship internationally?
Q. How can we contact DreamDay Invitations?
By appointment only:
36 Wyndham Street
Alexandria, NSW, 2015
1800 55 22 52 toll free
02 9699 9232 phone
Customer Service Hours:
Phone: Monday - Friday: 8:00am - 5:00pm EST.
Live Chat: Monday - Friday 8:00am - 5:00pm EST.
Q. How long does it take to produce my invitations?
Production Turnaround Times:
Printed ItemsThe production turnaround for Printed invitations and items is 1-3 business days from approval of your digital proof.
Foiled, Double Thick and Die Cut Items:
The production turnaround for Foiled, Double Thick and Die Cut items is 3-5 business days from approval of your digital proof. Die Cut items are our boarding pass invitations and bomboniere tags
We use Australia Express Post to deliver your goods*.
Invitations orders are shipped Express Post from our office in Sydney. Express post delivery is approx 1 business day for all Australian capital cities. Allow 2-4 business days for shipping if located in a regional area. This link shows Australia Post’s time frame by post code:http://auspost.com.au/parcels-mail/delivery-areas.html
We ship all of our orders via Express Post at a flat rate of $15.
Dreamday samples orders are produced once a week and are shipped via Regular Australia Post at no extra charge. Please allow 5-7 working days to receive your sample.
Q.What are my shipping options?
We use Australia Post to deliver your wedding invitations or sample packs wherever you may be, be it across Australia, covering Sydney (NSW), Melbourne (VIC), Canberra (ACT), Adelaide (SA), and Perth (WA) or wherever in the world, your wedding invitations will reach you.
DreamDay Standard Sample Orders: FREE via Regular Australia Post within Australia (3-7 business days).
DreamDay Express Sample Orders: Additional $15, parcel sent via Express Australia Post within Australia (1-3 business days).
Dreamday Invitations Orders – Australia Wide $15 via Express Post
Dreamday Invitations Orders – International $80 via Australia Post “Express Post International”
Q.How can I get my order faster?
You can select Rush Service to expedite the production turnaround of your order for additional $50.00. Rush Service can be selected at the check-out.
Rush Service for Printed Items:
Reduces 3 business day standard production turnaround to 1 business day.
Rush Service for Foiled, Double Thick and Die Cut Items:
Reduces 5 business day standard production turnaround to 3 business days.
SAMPLE ORDERS: You can upgrade your shipping method to Australia Express Post for $15.00.Please note the Express Post option only expedites the delivery time of your order. Express Post does not affect the production turnaround of your sample.
Q. What happens after I order?
Full Stationery Order:
After you place your wedding invitations order online, your assigned graphic designer will thoroughly look over each item in your order to make any appropriate changes to spacing and wording as well as any specific custom change requests. Additional changes to the fonts, typefaces, colours and the guest list can be made by your graphic designer in the proofing process. Your Designer will work closely with you to ensure your invitations and matching stationery items are perfect. We won’t send anything to print until you are 100% happy with your order and have clicked the 'approve' button for every item in your order.
Before approving your order ensure guest names, places and addresses are spelt correctly and that your dates and times are correct. Upon approval, the order is automatically sent into production and no further changes can be made. Orders may incur a re-print fee if changes are required after the order has been approved.
Once you have approved all of your printed items your order is printed, quality checked, packed and shipped. Once your goods are shipped, you will receive an email with your Australian Express Post Tracking Number.
Standard Sample Pack Order:
Your sample pack order has been received in our system. Our sample packs are produced and dispatched 3 times a week. Unfortunately, at the present time our system does not send any automated emails once a standard sample pack is dispatched. As a general rule your sample pack order will have been dispatched within 3 working days. Standard Australia Post letters takes between 3-7 business days to arrive depending on location and peak periods.
Express Sample Pack Order:
Your sample pack order has been received in our system. Our sample packs are produced and dispatched 3 times a week. As you have chosen the Express Post option for your sample pack order, we will send you a direct email with your tracking details once your order is dispatched. As a general rule your sample pack order will have been dispatched within 3 working days. Express Post parcels take 1-3 business days to arrive depending on location and peak periods.
Q. Can I see a sample?
There is no substitute for seeing and feeling the quality of our premium papers and unique designs!
DreamDay sample packs are available for purchase online for $4.90. DreamDay sample packs contain a variety of invitations showcasing the full range of styles we have available including print, foil pressed and boarding pass invitations. Please note, all samples are generic. Sample packs feature our wedding stationery guide, premium paper swatches and a colour chart to help guide your palette choices.
If you are undecided on your wedding invitations, and want to see what they look like before you order the printed wedding invitations, what you can do is order sample wedding invitations of your favourite wedding invite choices.You can add individual samples of your favourite designs to the sample pack for $2.00/each. If you have an account set up us, we'll credit the sample pack ($4.90) towards your full wedding order. Individual samples cannot be credited.
Q. Can I have a custom sample created?
For an additional $60.00 (for print invitations) and $120 (for foiled and die cut invitations) you can request a sample with your specific colours, fonts and wording. Please contact us directly to organise your custom sample.
Q. Are envelopes inclusive?
Yes, we include industry standard plain white envelopes at no additional cost for you.
A5 invitations (148 x 210mm) come inclusive of standard C5 envelopes (162 x 229mm),
A6 invitations, RSVP reply card and thank you cards (148 x 105mm) come inclusive of standard C6 envelopes (160 x 114mm),
Square invitations (153 x 153mm) come inclusive of standard square envelopes (164 x 164mm) and
Boarding pass invitations (195 x 90mm) come inclusive of standard DL envelopes (220 x 110mm).
You may notice each industry standard envelope are slightly larger than each corresponding card. This allows for variations in card thickness and also to allow extra room for additional cards.
NOTE: All envelopes listed above are blank and inclusive at no additional cost however you can choose to upgrade your envelopes to print personalised guest names/addresses which is an additional cost of $0.49c per item.
Unfortunately, we do not offer black or kraft envelopes to match Rich Black card or Kraft card items.
Q How do I find accessories to match my invitations?
To find the matching RSVP, Wishing Well card, or any other items that match your design, visit the product page for your design.
Towards the bottom of this page, you’ll see matching items and related products. Click on one of these to make a selection and add it to your order.
If you can’t find a matching item, please contact us. We’ll very likely be able to apply the design you like to your desired format.
Q. Why can't all items be foiled?
Unfortunately, we cannot provide all matching foil items for our designs. This is due to some particular shapes not being suitable for our foil production machinery.
Items which cannot be foiled are:
- Place cards Flat or Folded
- Menus Flat or Tri-Folded
- Welcome Signs or Seating Charts
- Boarding Passes and
- Bomboniere Tags
Q. Can I order extra invitations after I have received my order?
Did you run out of invitations but still have people left on your mailing list? It’s easy to reorder stationery with us.
Simply email email@example.com with your previous order number and our team can set up a new order for you
The minimum reorder quantity is 15 units for printed items and 30 for foiled and die cut items.
Q. Is there a minimum order quantity?
Our range or printed invitation and accessories have a minimum order quantity (MOQ) of 15. Foiled and Die Cut collections have a MOQ of 30 invitations. Prices of invitations are based on volume, thus prices fall quite substantially as the quantity ordered increases.
Can I add an image or map to my stationery?
We can insert an image or map onto your stationery items. This service is an additional $30.00 and is payable at the end of the proofing process. The file supplied would need to be in a TIF, PNG or JPG format at a resolution of at least 300dpi.
Q. What is your refund policy?
We want you to love your DreamDay Invitations and are committed to a 100% satisfaction guarantee. If you are not satisfied due to quality issues, an error on our part or damage during shipping, we will reprint your items as quickly as possible as no additional cost
Q. Where is my proof?
You will receive a digital proof within 1 business day of placing your order.
We’ll send you an email containing a link to view your order when your digital proof is ready for review. We will not begin printing your order until you have approved your proof.
Q. Can I see a proof before I place my order?
You will need to make payment and complete check out for an order before we start creating a proof for you review. After your order is placed online, we’ll have a proof ready for you within 1 business.
If there is anything about the proof that you would like to change – for example spacing, colour, text, size etc – just make a note for your designer in the comments box. You’ll have the option to request further changes or to send the order straight into print in the proofing process.
Q.What can I customise in my design?
Every bride and groom want their wedding day to be special, and one way you can do that is by being unique when planning and designing your wedding. With customisable features on the online website that allows you to browse and select a design, and then personalise it, you can make your wedding invitations truly unique. Whether it is the design or wording, the designers will help you each step of the way.
Our designers can make changes to things like:
- Moving or changing the size of a graphic or text.
- Adding /changing the colour option for background colour or design elements (from our colour library).
- Adding a new font (from our font library).
- Spacing and positioning
- Minor design adjustments
Please note, there are limitations to the changes which can be made for each design we offer.
Please consult us regarding the changes you are interested in before placing your order.
We offer you the option of choosing from a selection of wedding invitations wording examples and verses, or adding your own wording too. Easy customisation and personalisation of your wedding invitations is something we pride ourselves in, because your wedding day deserves to be SPECIAL!
To ask for design help, simply make a note for your designer in the Comments Box at Checkout with what you would like.
For more complex requests, a designer may be able to offer further customisation help. In these cases, additional fees may apply. Please contact us directly so we can assess your request and advise of any additional fees prior to commencing your order.
Q. Can I have my Guest Names printed on my invitations and envelopes?
We do offer a guest name and addressing service. You will have the option to personalise your order with your guest details when placing your order online. Personalisation is an additional $0.75/per invitation and an additional $0.50/per envelope.
Q. How do I add recipient names and addresses to my order?
You can personalise your invitations and envelopes as part of the ordering process. When you get to the envelopes section, you can type in your guest details into the Guest Toolkit manually or upload an Excel spread sheet.
You can also choose to skip this step and work on your guest list in the proofing process, however once you approve your final proof, your order will go straight to the printer and you’ll no longer be able to edit your guest list.
You can work on your guest list during the proofing process, up until you approve your proof and your order goes to print.
To add/edit your guest details, click on the Card Editor link we have sent you to access your digital proof. Click on the Edit Guest List button to manually enter your guest details or import your spread sheet. Then click save.
You can also email your spread sheet through to firstname.lastname@example.org and we can upload your spread sheet to your order for you.
Q. How do I get my address data into MS Excel so that the entire 3-4 line address is in one cell?
On a PC press and hold the ALT key and then hit Enter
On a Mac press and hold the CTRL and OPTIONS keys and then hit Enter
Q. Can DreamDay ship internationally?
DreamDay can ship internationally. The cost of freight for all orders is AUD80. DreamDay uses Australia Express Post International to ship all international orders. Express Post International ships within 3-7 business days between metropolitan areas of major cities. Further information on delivery times for your destination country can be found here: http://auspost.com.au/apps/international-post-guide.html .
The cost of shipping does not include customs, fees, duties and other taxes. We are unable to determine what – if any – additional fees may be charged for delivery of an international package. You will be responsible for paying any additional costs yourself.